shopsurgicals.com

Refund Policy

  1. Returns & Refunds Eligibility
  • Eligible within 7 days of delivery unless stated otherwise.
  • Goods must be unused, in original packaging with proof of purchase.

  1. Non-Returnable Items
  • Customized, hygiene-sensitive (e.g., dressings), or per policy-stated items.

  1. Return Process
  1. Email support@shopsurgicals.com within 7 days.
  2. Receive Return Authorization & instructions.
  3. Ship the product securely (cost borne by you unless due to our error).

  1. Inspection & Refund
  • Upon receipt, we inspect the item.
  • If approved, refund issued within 7 business days via original payment method.

  1. Refund Exceptions
  • Partial refunds possible for opened or incomplete goods.
  • Late or missing refunds? Please email support.

  1. Exchanges
  • No direct exchanges. Place a new order and return the unwanted item.

  1. Cancellation by Us
  • We may cancel orders due to inventory issues or fraud. Full refunds issued within 5 business days.